Thank you for choosing www.pcrpsabuy.com. We are committed to providing high-quality products and an excellent customer experience. If you are not satisfied with the product you purchased, here is our refund policy:
- Conditions for Refund Request
You can apply for a refund within 14 days of receiving the product. Refund requests must be made within this period.
The refunded product must be in new condition, unused and fully packaged, and all accessories and manuals should be returned with the product.
Please provide the original order number and proof of purchase when applying for a refund so that we can quickly process your request. - Refund Application Process
Please contact our customer service team through the customer service function of our website, explain the reason for the refund, and provide relevant information.
Our customer service team will review your application and provide a return address and further instructions once it is confirmed that it meets the refund conditions. - Return Shipping Costs
Unless the return is due to a defective product or wrong shipment, the return shipping costs shall be borne by the customer.
We recommend that you use a tracked mailing method for return to ensure the safe delivery of the product. - Refund Processing Time
Once we receive the returned product and confirm that it meets the refund conditions, the refund application will be processed within 2 working days.
The refund amount will be returned to the account you used when paying, and the specific arrival time may vary depending on the payment method. - Special circumstances
If the product is damaged or defective during transportation, please take a photo and contact customer service as soon as you receive the goods. We will provide you with a replacement or refund service.
We hope that you will have a satisfactory experience when using our products. If you have any questions, please feel free to contact our customer service team. Thank you for your support and trust in Comfort Foot Silicone Massage Pad!